Terms of Use

These Terms of Use (“Terms”) are a binding agreement between you and VennBoard, Inc. (“VennBoard,” “we,” “us,” or “our”) governing your access to and use of the VennBoard websites, applications, and related services (collectively, the “Service”). By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a firm or other organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

Please read these Terms carefully. They include important provisions about the role of the Service (we are software, not legal counsel), about your content, about AI-assisted features, about our subscriptions and fees, and about how disputes are resolved — including a limitation of liability and an arbitration agreement with a class-action waiver.

The Short Version

• VennBoard is software, not legal advice. A licensed professional always decides what to file.
• You keep ownership of Your Content. We host and process it to run the Service for you, and we don’t use it to train third-party AI models.
• You’re responsible for who you let into a matter or workspace and for the content you (or your invitees) upload.
• Sensitive features (immutable records, audit logs, court-form output) are designed to be defensible — once written, some records cannot be edited.
• Subscription fees are billed in advance and are non-refundable except where required by law. You can cancel any time, effective at the end of the term.
• Disputes are resolved by arbitration in Delaware, individually — no class actions.

1. Who These Terms Apply To

The Service is used by several kinds of users, and parts of these Terms apply differently to each:

• Firms and Professionals. Law firms, mediators, financial professionals, and other practitioners who subscribe to VennBoard to manage matters, intake, court forms, communications, and billing for their clients.
• Firm Clients. Individuals invited by a Firm into a matter portal that is scoped to that matter.
• Family Users. Individuals using the family co-parenting workspace for personal coordination, with or without legal representation.
• Visitors. Anyone browsing our public marketing site.

Where a provision uses a specific term (“Firm,” “Firm Client,” “Family User”), it applies to that role. Provisions that use “you” without qualification apply to every user.

2. Accounts and Eligibility

You must be at least 18 years old (or the age of majority where you live) to create an account. You are responsible for the accuracy of the information you provide and for the security of your credentials. Notify us promptly through our contact form if you suspect unauthorized access to your account.

If you are a Firm administrator, you are responsible for the use of the Service by people you invite to your firm’s workspace, including any user activity attributable to a credential you issued.

3. The Service Is Not Legal Advice

VennBoard is software. Templates, summaries, generated court forms, recommendations, calculators, and other automated outputs are informational tools that help a qualified professional do their work. They are not legal advice and do not create an attorney-client or other professional relationship between you and VennBoard. Always rely on a licensed attorney in the relevant jurisdiction before filing, signing, or relying on any court document or financial declaration generated through the Service.

If you are a Firm Client or Family User, the Service does not replace independent legal counsel. The fact that your matter is stored on VennBoard does not make us your lawyer.

4. Your Content

“Your Content” means the matters, parties, financial intake, documents, photos, messages, calendar events, tasks, court-form inputs, journal entries, recordings, and other materials you (or people invited into your workspace) submit to the Service.

You retain all right, title, and interest in Your Content. You grant VennBoard a worldwide, royalty-free, non-exclusive license to host, store, transmit, copy, modify (for example, to convert a document for display or to populate a court form), process, and display Your Content solely for the purpose of operating and providing the Service to you. This license lasts only as long as Your Content is in the Service, and ends when Your Content is deleted, except for routine backup copies that are purged on a rolling schedule.

We do not sell Your Content. We do not use Your Content to train third-party machine-learning models. See our Privacy Policy for details on how Your Content and other information are handled.

5. Authority to Upload and Share

You represent and warrant that you have the right to submit, upload, or share Your Content through the Service, including the right to grant the license in Section 4. If Your Content includes personal information about another person — for example, a co-parent, a minor child, an opposing party, an expert witness, or a third-party signer — you confirm that you are permitted to share that information with VennBoard for the purposes described in these Terms and in the Privacy Policy.

If you are a Firm, you confirm that your engagement with each Firm Client gives you the right to enter their information into the Service. If you are a Firm Client or Family User, you confirm that you are entitled to share information about other members of your family or matter for the purpose of managing the matter.

6. AI-Assisted Features

The Service uses artificial intelligence and machine-learning techniques to assist with tasks such as summarizing intake documents, extracting structured field values from PDFs and images, recommending which court forms apply to a matter, drafting outline language for client-facing lists, and identifying which form a scanned PDF is. These features work like this:

• You decide. AI-produced output is a suggestion, not an instruction. A human user accepts, edits, or rejects each suggestion before it is saved, sent, or filed.
• Limited transmission. We send the smallest reasonably sufficient slice of content to the AI provider for the task at hand — for example, an excerpt of a single document rather than your whole matter.
• No third-party model training. Content sent to our AI subprocessor (Amazon Bedrock) is not used by the underlying foundation-model providers to train their models.
• Quality is not guaranteed. AI outputs can be incomplete, outdated, or simply wrong. You agree not to rely on any AI output without independent verification.

If you do not want a particular item (such as a document or message) processed by our AI features, do not upload it to features that use AI; ask your Firm administrator about disabling specific AI features for your workspace.

7. Acceptable Use

You agree not to use the Service to:

• Harass, abuse, threaten, defame, or impersonate any person;
• Upload content you know to be false, fraudulent, or misleading for the purpose of obtaining a judicial or administrative result;
• Submit content that is unlawful, infringing, defamatory, or that violates another person’s privacy or publicity rights;
• Distribute malware, exploit code, or other harmful technology;
• Probe, scan, or test the vulnerability of the Service except through a coordinated disclosure with us;
• Interfere with the operation, integrity, or security of the Service or with another user’s use of it;
• Reverse-engineer, decompile, scrape, or otherwise harvest the Service or its outputs, except to the limited extent that applicable law overrides this restriction;
• Use Your Content or the Service to train any machine-learning model that competes with the Service;
• Use the Service to evade a lawful court order, obstruct justice, or interfere with another party’s legal rights;
• Sell, sublicense, or otherwise commercially exploit access to the Service except as expressly permitted in writing by us.

We may investigate suspected violations and take any action we believe is appropriate, including suspending or terminating accounts and removing content.

8. Records, Audit Logs, and Immutability

Some Service features are designed to produce defensible records: immutable messages, system-generated audit logs, version histories for generated court forms, and similar artifacts. You acknowledge that you cannot edit or delete certain records once they are written. You may export, annotate, or attach context to such records, but the original record is retained for the period required by your Firm’s policy, by applicable law, or by these Terms.

Audit logs are intended as a faithful record of what happened in the Service. You agree not to take steps designed to falsify, obscure, or fabricate audit-log entries.

9. Subscriptions, Fees, and Cancellation

If you subscribe to a paid plan, the fees, billing frequency, included usage, and any overage charges are described on the order form or pricing page in effect when you sign up. Fees are billed in advance — monthly or annually, depending on the plan you choose. Unless required by law, fees are non-refundable, including for partial billing periods, unused features, or accounts terminated for breach.

You can cancel at any time. Cancellation takes effect at the end of the then-current billing period; you will continue to have access until then. We may change subscription pricing on advance notice (typically at least 30 days). If you do not accept a price change, you may cancel before it takes effect.

VennBoard may also charge a platform fee on certain payments processed through our integrated payment partners. Any such platform fee is disclosed in the billing interface before the transaction is completed.

10. Beta and Preview Features

From time to time we may offer features marked as “beta,” “preview,” “experimental,” or similar. Beta features are provided to gather feedback. They may be incomplete, behave inconsistently, change without notice, or be removed. Beta features are excluded from any service-level commitment we may otherwise make, and are provided strictly as-is. You agree not to rely on beta features for any decision with material consequences.

11. Third-Party Services

The Service interoperates with third-party services — for example, payment processors, calendar systems, single-sign-on identity providers, cloud-storage providers, and email providers. Your use of any third-party service is governed by that third party’s terms and privacy notice. We are not responsible for third-party services or for any data they collect or process. If a third-party integration is removed or changes the way it operates, the related functionality in the Service may change or become unavailable. The current list of subprocessors we rely on to operate the Service is described in our Privacy Policy.

12. Changes to the Service

We are continually improving the Service and may add, remove, or modify features at any time. We will not materially reduce a feature that is core to a paid plan during a paid term without giving reasonable notice and, where required, a refund for the unused portion of any prepaid fees attributable to that feature. We may also suspend the Service for maintenance, security, or to comply with law.

13. Intellectual Property and Feedback

The Service, including all software, designs, content (other than Your Content), trademarks, and other materials, is owned by VennBoard or its licensors and is protected by intellectual-property law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service.

If you send us suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose, including incorporating it into the Service. We are not required to attribute or compensate you for Feedback.

14. Termination

You may stop using the Service or close your account at any time. We may suspend or terminate your access if (a) you materially breach these Terms, (b) you present a security or legal risk to the Service or to other users, (c) we are required to do so by law, or (d) your Firm administrator deactivates your account. We will give reasonable notice where practical, except in urgent situations.

Upon termination, your right to use the Service ends. For a reasonable period after termination, you (or your Firm administrator) may export Your Content. After that period, we may delete or de-identify Your Content as described in our Privacy Policy. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — will survive.

15. Disclaimers

To the maximum extent permitted by applicable law, the Service and any automated output are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, reliability, and quiet enjoyment. We do not warrant that the Service will be uninterrupted, secure, timely, complete, or error-free, or that any defect will be corrected. No advice obtained from VennBoard or through the Service creates any warranty that is not expressly stated in these Terms.

You acknowledge that the legal effect of a document you produce through the Service depends on jurisdiction-specific rules, court practices, and the specific facts of your matter. You are responsible for reviewing every document before filing, signing, or transmitting it.

16. Limitation of Liability

To the maximum extent permitted by applicable law, neither VennBoard nor its officers, employees, agents, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, VennBoard’s aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid VennBoard in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars (US $100). These limitations apply whether the claim is based on contract, tort (including negligence), statute, or any other legal theory.

Some jurisdictions do not allow some of these limitations; in those jurisdictions, the limitations apply only to the extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless VennBoard, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms or of any applicable law, or (d) your violation of the rights of any third party.

18. Copyright Complaints

We respect the intellectual-property rights of others and expect you to do the same. If you believe that material on the Service infringes a copyright that you own or control, you may submit a notice that complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent through our contact form. Notices must include the elements required by the DMCA, including identification of the copyrighted work, the location of the allegedly infringing material, your contact information, a good-faith statement, and a statement of accuracy under penalty of perjury. Repeat infringers’ accounts will be terminated in appropriate circumstances.

19. Export Compliance and Sanctions

The Service may be subject to U.S. export-control and economic-sanctions laws. You represent that you are not located in, under the control of, or a national or resident of any country, region, or party with respect to which the United States has imposed comprehensive sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. You agree not to use, export, re-export, or transfer the Service in violation of any applicable export-control or sanctions law.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before filing a formal proceeding, you agree to contact us through our contact form and give us 30 days to attempt to resolve the dispute informally.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in Wilmington, Delaware. The arbitrator (not a court) will decide all issues, except either party may bring an individual claim in small-claims court if the claim qualifies, and either party may seek injunctive relief in court to protect intellectual-property rights pending arbitration.

Class-action waiver. You and VennBoard each agree that disputes will be brought on an individual basis only and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding.

If the class-action waiver is held to be unenforceable in a particular case, the dispute will be resolved in the federal or state courts located in Wilmington, Delaware, and you and VennBoard each consent to personal jurisdiction and venue in those courts. You may opt out of this arbitration agreement by sending written notice to us through our contact form within 30 days of first accepting these Terms.

21. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable advance notice (typically at least 30 days) by posting an updated version on the Service, sending an email to Firm administrators, or notifying you in the Service. The “Last updated” date at the top of these Terms reflects the most recent revision. Your continued use of the Service after the effective date of a change means you accept the updated Terms.

22. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order form or supplemental terms you accept, are the entire agreement between you and VennBoard about the Service and supersede any prior agreement on the same subject.
• Severability. If any provision of these Terms is held unenforceable, the remainder will continue in effect, and the unenforceable provision will be replaced with one that comes closest to expressing the original intent.
• No waiver. Our failure to enforce a provision of these Terms is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and VennBoard.
• Notices. Notices to VennBoard should be sent through our contact form or by mail to the address below. Notices to you may be delivered to the email address on your account or posted in the Service.
• Force majeure. Neither party will be liable for any failure or delay caused by events beyond its reasonable control, such as natural disasters, war, terrorism, civil unrest, public-health emergencies, labor disputes, or failures of public utilities or third-party networks.
• Government users. If you are a U.S. federal, state, or local government entity, your use of the Service is subject to the additional terms required by your applicable procurement rules, and you agree that any restrictions in your procurement rules that conflict with these Terms apply only to the extent required by law.

23. How to Reach Us

If you have questions about these Terms, please contact us:

• Online: our contact form
• By mail: VennBoard, Inc., 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, USA