Client Services · Careers
Client Services
Make sure every divorce professional and every family on VennBoard feels heard, supported, and successful — onboarding through escalation.
Locations: Seattle · San Francisco · Los Angeles · New York · Remote (US) · Compensation: $95k – $135k base + equity · Legal-tech experience not required.
What you’ll do
- Own onboarding for new firms and pros — migrate data, configure workflows, train the team.
- Respond to inbound support questions, prioritize them, and feed structured product feedback back to engineering and product.
- Run regular check-ins with key accounts; turn complaints into roadmap input and renewals.
- Author and maintain self-serve help docs and short video walkthroughs.
What you’ll bring
- 2+ years in customer success, account management, or implementation at a SaaS company.
- Excellent written communication — your emails are short, warm, and clear.
- Calm under pressure — you can defuse a frustrated user without escalating it.
- Comfort with structured data — basic SQL, spreadsheets, and CRM workflows.
Nice to have
- Have worked with professional-services firms (legal, accounting, financial planning, mediation).
- Multilingual — Spanish, Mandarin, Hindi, Arabic, or another widely-spoken US language.
- Background in mental health, mediation, or counseling — divorce is emotional work.
How we work
Small team. Honest feedback. Real ownership from day one. We don’t track hours; we track outcomes. We default to async — meetings only when they make us faster, not slower. We ship every week.
Apply
Send a short intro and a link to your resume / portfolio / GitHub. We read every application.